After checkout, you will receive a client questionnaire requesting your project details, written content, images, brand assets, inspiration, goals, and creative direction. Your project timeline begins once payment and all required materials have been received.

Standard turnaround varies by service. Many design projects require approximately 7–10 or 10–14 business days. Larger branding, website, packaging, or multi-deliverable projects may require additional time.

Business days do not include weekends, holidays, planned closures, or days spent waiting for content, feedback, approvals, or payment.

Unless otherwise stated, custom design projects include two revision rounds. A revision round consists of one consolidated list of reasonable changes submitted at the same time.

Additional revisions, completely new concepts, major creative direction changes, or requests beyond the original scope may require an additional fee.

Yes. Final deliverables are provided in the formats listed within the service description. Depending on the project, this may include PNG, JPG, PDF, SVG, or other approved export formats.

Editable source files such as PSD, AI, INDD, layered project files, or working templates are not included unless specifically listed or purchased.

Product uploads are not automatically included with every website project. Clients are responsible for uploading their own products unless product upload support is specifically included in the invoice or added for an additional fee.

Product upload services may require finalized product titles, descriptions, prices, images, variants, inventory details, shipping information, and collection assignments.

Clients are responsible for supplying finalized written content unless copywriting or content support has been purchased. Light editing may be provided when appropriate, but complete copywriting is considered an additional service.

Minor refinements can be handled during the included revision rounds. A completely different concept, layout, style, or direction after the original brief has been followed is considered a new design request and may require an additional fee.

Rush service may be available depending on the project, complexity, current workload, and requested deadline. Approved rush projects require an additional fee and must be paid before expedited work begins.

Due to the custom nature of design services and the immediate access provided with digital products, payments are generally non-refundable. Refunds are not offered once work has begun, research has been completed, concepts have been presented, project time has been reserved, or files have been delivered.

Final files, website access, editable deliverables, or completed project folders are released after the design has been approved and all outstanding balances have been paid.

Once delivered, clients are responsible for downloading and securely storing their files.