FREQUENTLEY ASKED QUESTIONS
How do I get started?
Getting started is easy! Add your selected services to the cart and check out, then fill out the required info form. Feel free to shoot me an email with a brief overview of your project, and we’ll schedule a consultation to align on your vision, goals, and timeline. I’ll guide you every step of the way to make your brand shine! required information form
What's the refund policy?
My refund policy is simple: all sales are final, with no refunds. This allows me to give each project the full creative attention it deserves. If you have any questions or need clarity before purchasing, feel free to reach out—I’m here to help!
Why do I need a graphic designer?
A graphic designer brings your brand’s vision to life with unique, professional visuals that make you memorable. At The Graphic Palace, I create custom logos, cohesive branding, and standout materials that connect with your audience, helping your business grow while you focus on what you do best!
How does the design process work?
Once you book a service, I’ll start with a consultation to understand your brand and vision. From there, I’ll create drafts, gather your feedback, and make revisions until we have a final design that fits your needs. I’ll keep you updated at each stage to ensure you’re loving the process and results.
How long is the turnaround time?
The turnaround for all graphic design services are 7-10 business days, unless discussed otherwise, depending on the project. Smaller projects may take a few days, while larger brand identity projects might take a few weeksis
Can I request revisions?
Yes! Every project includes a set number of revisions to make sure the design aligns with your vision. Additional revisions can be requested for an extra fee, so we can get everything just right.
What file formats will I receive?
I provide final designs in common formats like JPEG, PNG, and PDF. If you need other formats, just let me know—I’m happy to accommodate!
Can I use the designs anywhere I want?
Yes! Once your project is complete, you own the design and can use it across your brand materials, social media, website, and print.
Do you offer custom design packages?
Absolutely. I know each brand has unique needs, so if my pre-made packages don’t quite fit, let’s chat! I’ll create a custom package that works for you.
How can I contact you with questions?
You can reach out anytime through email or the contact form on my site. I’m always here to help and answer any questions you may have! For faster response DM @Thegraphicpalace on instagram!