FAQs
For any questions you may have, please read the answered questios below. If you do not see an answer to your question, fill out the contact form, & allow 24-48hrs for a response. DM @thegraphicpalace on all platforms for fastest response.
The Graphic Palace, led by Leah B, offers a wide range of design solutions—from custom logo, web, and card design to dynamic motion graphics and educational resources via TGP Academy. I also provide instant downloads for digital assets like graphic elements and templates
You can schedule a free consultation by clicking the “Schedule a Free Consultation” button on the website. To place an order, simply browse the available services or digital downloads and follow the checkout process.
Each project includes three complimentary revisions. If additional changes are needed beyond the three revisions, they may be subject to a revision fee.
Full payment is required before the project begins. Since all work is custom-tailored to your brand’s needs, refunds are not offered. The revision process is designed to ensure complete satisfaction with the final design.
After final approval, the files will be delivered via email in the appropriate formats (such as PNG, JPEG, or vector files) to best suit your brand’s requirements.
Yes I am able to revample exisiting websites with simply receiving your login infornation. If you'd like a revampe, select the "Revamp" service.
For physical items like business card printouts, stickers, and other printed materials, shipping is handled via USPS Priority Mail. Please allow 2-3 business days for processing and 5-10 business days for delivery.
For custom digital projects (such as logos or websites), turnaround times are generally between 7-10 business days. Instant downloads are available immediately upon purchase. Motion graphic reels take 10-14 business days, again unless a rush fee has been paid.
If you have any questions or concerns about your order, please reach out via email at contactthegraphicpalace@gmail.com. I’m always available to help.
Yes. Upon final approval and delivery, you receive full rights to use the designs as agreed upon during purchase. Please review the specific licensing details provided with your order for any limitations.
TGP Academy is an educational hub where I share design insights, tutorials, and tips to help you build and refine your brand’s visual identity. It’s perfect for beginners and seasoned professionals alike.
Development Process
All projects created are designed for each client specifically, bringing to life their creative vision. Orders are worked in order payments are received, unless a rush fee has been added to your service during checkout. Turnaround times usually take 7-10 business days, depending on your project. Motion graphic reels take 10-14 business days, again unless rush fee has been paid during checkout. You can find "rush fee" under the "Add-ons" section and add to cart.
Rush fee turnarounds are 2-3 business days for basic projects and 3-5 business days for more detailed projects like motion graphics and website designs, for example.
I do not and will not copy or replicate my own designs created for past clients for new clients. While projects can be used as references, all designs are custom to the client's business brand identity and aesthetic.